at the office
- Always arrive at the office a minimum of 5 minutes early when possible.
- Make the new pot of coffee when you take the last full cup available.
- Replenish drinks in the refrigerator as needed (if provided in your office).
- Minimize interrupting or distracting people during the money hours (in live discussions, phone discussions, by instant messanger, etc.).
- Wear appropriate clothing. Have concern for the comfort level of your prospects, customers, and office team (and their ability to tolerate seeing your undergarments and/ or areas of your body normally shown only at birth and in the the shower).
- When working through something challenging (or discipline oriented) with someone,
do it privately. - Always leave the office a minimum of 10 minutes after "normal hours" when possible.
on the phone
- Answer the phone quickly and make outbound calls cheerfully.
- Return phone calls promptly – every minute may count for the prospect or customer (regardless of your schedule).
- Speak clearly. Avoid rambling and fluff statements with little value.
- Ask permission to use a speakerphone prior to use.
- Proactively announce all those attending a conference call.
- Keep on schedule for the time allotted.
- Do not chew gum.
voice mail (for both internal and external voice mails)
- Speak clearly and to the point – avoid rambling.
- Leave your telephone number twice, repeating it slowly the second time.
email (for both internal and external email correspondence)
- Write clearly and to the point – avoid rambling. Try not to exceed 250 words. Anything longer and it may be better to talk live, if possible.
- Bullet items when appropriate, and use paragraphs to make reading easier for
your recipients. - Conclude all email correspondence with your phone number and email address
(every time). - Reply-to-all in your emails only when everyone needs to see your reply.
other areas of sales manners
attention - appointments - meetings - trade shows
dining - entertainment - life
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